How to clear a Poster account
To clear a Poster account, send an email to contact@joinposter.com from the account owner’s email address. A support manager will then clear the account. You can’t clear an account yourself in the management console.
There are two types of Poster account cleanup: partial and full. Partial cleanup deletes sales and inventory operations but keeps the menu, customers, and promotions. Full cleanup deletes almost all account data, so you can start from scratch.
Both types of cleanup delete data for the account’s entire history. You won’t be able to restore it because Poster doesn’t store backup copies.
What gets deleted during partial account cleanup
Partial cleanup deletes sales and inventory operations but keeps the menu, customers, promotions, and basic location settings.
The following data is deleted during partial cleanup:
- all receipts and register shifts;
- supplies and inventory;
- bonuses that customers have accumulated through promotions;
- transactions in the Finances section;
- manual stock deductions, manufactures, and transfers.
The following data remains in the account after partial cleanup:
- products, dishes, ingredients, preparations, and their categories;
- accounts in the Finances section;
- customers, customer groups, promotions, and suppliers;
- warehouses, locations, dining areas, tables, registers, and employees.
What gets deleted during full account cleanup
Full cleanup deletes all the data removed during partial cleanup, as well as additional data related to the menu, customers, and marketing.
In addition to receipts, register shifts, supplies, inventory, bonuses, transactions, write-offs, production records, and transfers, the following data is deleted:
- products, dishes, ingredients, preparations, and their categories;
- accounts in the Finances section;
- customers and customer groups;
- promotions in the Marketing section;
- suppliers.
After full cleanup, only transaction categories, warehouses, locations, dining areas, tables, registers, and employees remain in the Poster account.
How to request account cleanup
- Open the mailbox of the owner of the Poster account you want to clear. The request must be sent from this email address.
- Compose an email to contact@joinposter.com.
- Specify which type of cleanup you need: partial or full.
- Include the name of the account you want to clear.
- Send the email.
- Contact us in the chat and let us know that you’ve sent a cleanup request. A support manager will verify the information and clear the account.
Example email: «Please perform a partial cleanup of the want_coffee account.»
Account cleanup restrictions
- You can’t clear an account yourself in the Poster management console. Only a support manager can perform the cleanup.
- You can’t delete only individual receipts or only test data. Each cleanup option deletes all the data specified for that type.
- You can’t select a date range for cleanup. Data for the account’s entire history is deleted.
- You can’t cancel the cleanup or restore deleted data. Poster doesn’t store backup copies.
- The request must be sent from the account owner’s email address. If you send it from another address, such as a manager’s or accountant’s, the cleanup won’t be performed.
☝️ Before sending the email, check the account name and the selected cleanup option: partial or full. Make sure you won’t need the deleted data in the future.
If you’re not sure which cleanup option to choose, contact us in the chat. A support manager will help you decide.