How to change your Poster account name
To change your Poster account name, email contact@joinposter.com from the account owner’s email address.
A Poster support manager changes the account name at the account owner’s request. You cannot change it yourself in the settings.
The account name andthe location name are two different things. You can change a location name yourself in the management console.
What is a Poster account name, and how is it different from a location name?
The Poster account name (also called the account link, URL, address, or subdomain) is the part of the management console address that comes before .joinposter.com. For example, in mycafe.joinposter.com, the account name is mycafe.
You choose the account name when you register. Each account can have only one name. Only a support manager can change it, at the request of the account owner sent from the owner’s email address.
When the account name changes, the management console address changes too. For example: mycafe.joinposter.com → newcafe.joinposter.com.
A location name is the name of your café, restaurant, or store. If your account has several locations, each one has its own name. You can change a location name yourself in the management console under Access → Locations.
The account name and location names are independent of each other:
- If you change a location name, the account name and the management console address stay the same.
- If you change the account name, location names stay the same.
For example, the account can be named mycafe, while the location in it is called «Main Street Coffee Shop.»
How to change your Poster account name
- Open the mailbox of the account owner. The request must be sent from this email address.
- Write an email to contact@joinposter.com.
- Include the current and new account names.
- Send the email.
- Message us in the chat and let us know you have sent the request. A support manager will check your email and change the account name.
Example request: «Please change the account name from mycafe to newcafe.»
What changes after your Poster account name is changed?
Only the management console address changes. For example: mycafe.joinposter.com → newcafe.joinposter.com.
Your login details stay the same. To log in to Poster, open joinposter.com/login and enter your email address and password, or sign in with your Google account. Then select the account you need on the My accounts page.
What stays the same after your Poster account name is changed:
- Your email address and password for logging in to the management console;
- Signing in with your Google account;
- Location names;
- Your menu, inventory, finances, sales, and customer data;
- Connected integrations — you do not need to set them up again.
Limitations
- You cannot change your account name yourself in the settings.
- The request must be sent from the account owner’s email address. If it is sent from another address, such as a director’s or accountant’s email, the support manager will not be able to process it.
- Changing the account name does not create a new account. All settings and data stay the same.
If you have any questions about changing your account name, message us in the chat.