How Poster subscription invoices are generated
A Poster subscription invoice is generated automatically in the management console before each new billing period.
Invoices
An invoice combines all active subscriptions on the account: the pricing plan, additional registers, locations, and other connected Poster products or apps, if they fall within the current billing period.
Subscriptions connected after an invoice has been generated will be included in the next invoice.
Where to view Poster subscription invoices
All invoices available for payment, as well as already paid ones, are displayed in the management console, under Settings → Billing, in the Invoice section.
When a Poster subscription invoice is generated
An invoice is generated automatically:
- 7 days before the payment date — for monthly or quarterly subscriptions;
- 30 days before the payment date — for annual subscriptions.
Poster subscription invoice statuses
To check whether an invoice has been paid, check its status in the Invoice section:
- Paid — the invoice has been paid, and the subscription has been successfully credited.
- Cancelled — the invoice is no longer valid or was cancelled during payment processing.
Payment deadlines and the credit week
A subscription invoice must be paid within 14 days of being issued: 7 days before the current subscription expires, and 7 days after it expires — the credit week.
The credit week is a 7-day period after the subscription expires, during which the POS register and management console remain available.
The credit week applies to the Poster subscription only — it doesn't cover apps. For example, Poster QR won't work if it isn't paid for on time.
If you miss a subscription payment, your location won't stop working immediately. During the credit week, you can still take orders and print kitchen tickets and guest receipts in the POS register. Once the credit week ends, access to the register will be blocked.
Who has access to the credit week
The credit week is only available if you've paid for a Poster subscription before. If this is your first payment, the credit week won't apply.
Subscription payments
You can view successful payments, failed charge attempts, and amounts in the Payments section under Settings → Billing.
In the Type column of the Payments section, check which method was used to pay the invoice:
- Banks — payment by bank transfer to a settlement account
- LiqPay — payment made by card
When a subscription is renewed after payment
If you pay for your subscription by bank card in the admin panel, it will be renewed automatically within a few minutes after the payment is successfully processed.
If payment is made in advance
If payment is made before the invoice for the next period is generated, the funds are credited to the account's balance. Once the invoice is created, it's automatically paid from this balance, and the subscription is extended for the period stated on the invoice.
A subscription can't be renewed without a generated invoice — it's renewed as soon as the issued invoice is paid.
Pay your subscription on time to avoid any interruption to your Poster services. If you need help with an invoice or payment, contact us via chat.