Promotion examples in Poster: fixed prices, discount priorities, and modifiers

“Fixed price” promotions vs menu updates

If you change base prices in the menu and want promotions to continue working correctly, make sure to update the promotion settings:

• Do not edit an old promotion with a fixed price.
• Create a new promotion with updated conditions and the correct price.
• Disable or delete the previous promotion to avoid conflicts and duplicate rules.

For example:

You had Cappuccino 300 ml for $8, promotion: “Morning coffee for $6,5”. After a menu update, the price increases to $9.  Solution: create a promotion with a new fixed price, for example $7,5, and disable the old one.

Make sure the promotional price displays correctly on the POS at all locations, and check that the margin in reports matches your expectations after the price change.

Promotion + customer discount + bonuses: how to avoid double discounts

If you use loyalty programs, customer group discounts, bonuses, and promotions at the same time, configure priorities carefully:

• For promotional items, disable bonus accruals in Marketing → Promotions.
• As an additional safeguard, add these items to Marketing → Exceptions.
• If needed, separate promotional items into a dedicated category to manage conditions more easily.

Create test orders on the POS with and without customer groups; with and without bonuses.

As a result, bonuses should not accrue for promotional items, and discounts should not apply twice.

How to configure promotions for items with modifiers

To create promotions like “coffee with any syrup” or “borscht + any bun”, follow these recommendations:

• Use a category instead of selecting individual items. This ensures the promotion works for all modifiers.
• If restrictions are needed, add exceptions for unwanted modifiers or specific dishes.
• If the promotion automatically adds a gift item or discount item, make sure the modifiers are configured correctly. For example, for a “coffee + syrup” promotion, add the Syrups set.

For example: promotion “Americano 300 ml + any syrup for $0”. Conditions: category: Coffee, modifier from the Syrups group. Exception: Extra espresso.

Before publishing the promotion, test it with different modifiers. It should work consistently without manual adjustments. If you link the promotion to a specific dish, modified versions may not be recognized correctly.

If something works incorrectly, simplify the conditions and test again. In many cases, switching back to category-based conditions instead of individual items and disabling conflicting rules solves most promotion issues.