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How to add service charge

Set up fixed service charge percent and Poster will automatically recount total sum of order with service charge included.

 

☝️ The Service charge setting is only available for accounts of type Cafe. For accounts of type Store, this setting is unavailable.

To add a service charge:

  1. Open the Settings → General tab in the management console.
  2. In the Service charge field, select a percentage rate from the list. For example, "10%".
  3. Click Save.



  4. Restart the POS. To do this, close and reopen the app so the settings data updates.

How to apply the service charge to an order at the POS

  1. Open the POS app.
  2. In the open order at the Register, tap  • • •  at the bottom left.
  3. Select Service charge.
  4. The Total due amount will automatically recalculate to include the set percentage.


Automatically apply the service charge to every receipt

If your location always applies a service charge, set it up to be added automatically to every receipt:

  1. Open the Settings → General tab in the management console.
  2. In the Register settings section, check the Apply service charge by default box.
  3. Click Save.

    Screenshot 2026-09-03 at 21.48.26

How to remove the service charge if it was added by mistake

  1. In the open receipt at the POS, tap • • •  at the bottom left.
  2. Select Remove service charge.

    Screenshot 2026-09-03 at 21.50.30

How to view the total amount of the service charge

  1. Open the Reports → Receipts tab in the management console.
  2. In the top right corner, click the calendar and select a date or period.
  3. Scroll down and click Details.
  4. A summary table for the selected period will open. The total service charge amount is shown in the Service field.

Limitations
  • Use this feature only in accounts of type Cafe. For type Store, the Service charge setting is unavailable.
  • After changing the setting in the management console, restart the POS — close and reopen the app so the changes take effect at the POS.
  • Choose the service charge only from the list of available values. Entering a custom percentage is not possible.