How synchronization works on the register
Synchronization sends data between the register app and the Poster management console and keeps it up to date.
Why synchronization is needed
Synchronization helps the register:
- receive updates from the account: products, modifiers, prices, discounts, users and access rights, settings, stop lists, and more;
- send data from the register to the account: receipts and orders, payments, refunds, cash shift opening and closing, inventory movements, and more.
How synchronization works online
When the register is online:
- cashier actions, such as receipts, payments, refunds, and cash shift opening, are sent to the management console;
- changes made in the management console are automatically loaded to the register during synchronization.
If there is no synchronization on the register
The register will work offline. Create receipts and continue working as usual. Sales will not be sent to the management console until the connection is restored.
❗Do not clear the cache, reinstall, restart, or delete the app. All orders stay saved on the register. When the internet connection is restored at the location, they will automatically sync with the management console.
How to check synchronization on the register
- Log in to the register app.
- Tap the synchronization indicator in the top-right corner.
- Check the status:
- green — synchronization is working and data is being sent;
- yellow or gray — there is no connection and synchronization is not running.
FAQ
Receipts are in the register app, but not in the management console
Receipts are sent to the management console directly from the register. If the register is not synchronized, sales will not appear in the management console.
What to do: wait until the internet connection is restored. When the indicator turns green and you see a message that the data is synced, receipts will automatically appear in the management console.
Receipts are in the management console, but not on the register
If sales are visible in the management console in Reports → Receipts, they have successfully synced from the register. If the receipts are missing on the register, the register is showing outdated data.
What to do: check synchronization on the register. Tap the green indicator in the top-right corner. If you see a message that all data is synced, tap ≡ and select Clear cache.
A cash shift was opened or closed in the register app, but there is no information in the management console
If the register is not synchronized, information about opening or closing the cash shift will not be sent to the management console.
What to do: wait until the internet connection is restored. When the indicator turns green and you see a message that the data is synced, the information will automatically appear in the management console.
Changes were made in the management console, but they are missing on the register
Sometimes after editing products or settings in the management console, the register may still show old data because of the cache.
What to do: check synchronization. Tap the green indicator in the top-right corner. If you see a message that all data is synced, tap ≡ and select Clear cache.
Check whether the changes have loaded. If the synchronization indicator is yellow or gray, do not clear the cache. Wait until the connection is restored first, then check again.
The register freezes or works unstably, but there is internet access
Even if the device has internet access, synchronization may fail because the connection is slow or unstable. The register will work slower and will not send data to the management console.
Check the speed of the network that the register device is connected to. For the register to work correctly, the download and upload speed must be at least 10 Mbps.
If the speed is lower, stabilize the connection first. Then check whether synchronization has been restored.
Follow these recommendations to keep the register stable and make sure data syncs correctly. If you have any questions, contact us in chat.