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What to do if a Sam4S printer won't connect to Poster via Ethernet

Connect the printer to the router and run a search in Poster. If the printer is not found, configure it using the utility.

☝ Before following the instructions below, make sure the printer is connected to the router and run a device search in Poster. Sam4S is configured automatically when a device search is performed. If the printer could not be connected automatically, proceed with the instructions below.

Check that the printer is connected to the router:

  1. Make sure both indicator lights on the printer's LAN port are lit: green and orange.
  2. If the indicator lights look fine, run a self-test and check whether the printer's local IP address is shown on it.
  3. If the Sam4S self-test shows an IP address like 0.0.0.0, make sure the printer is connected to the router via a LAN cable and is NOT connected via USB.
  4. Check DIP switch 8 in the SW2 block on the bottom of the printer. Switch 8 must be in the OFF position, and the USB cable must be disconnected from the printer.

☝ A Windows laptop is required to configure the printer.

Configure the printer using the GIANT Tool utility:

  1. Download and install the GIANT Tool utility on your computer.
  2. Launch the utility and select Net Config.
  3. In the menu, select Ethernet Setting.
  4. Click Search.
  5. Check the DHCP checkbox, enter 9100 in the PORT field, and click Set Value.
  6. Confirm the settings change request and click OK.
  7. Restart the printer and search for devices in the Poster POS.